Taproved

Terms of Service

1. What the service does

Taproved provides NFC and QR review cards for physical locations. A customer taps a card, rates their visit, and is offered your public review links. A low rating additionally opens a private feedback form so you hear about a problem directly.

2. Accounts

Accounts are created by us or by your organization's owner. You are responsible for keeping credentials secure and for what is done under your accounts. Tell us promptly if you believe an account is compromised.

3. Review platform rules, important

The service deliberately offers your public review link to every customer, whatever they rated. It does not, and will not, hide that link from people who rated you poorly.

Suppressing review requests based on predicted sentiment is commonly called “review gating” and is prohibited by Google's review policies. Businesses found doing it risk having reviews removed or their listing penalised.

You agree that you will not:

  • use the service to solicit reviews only from customers you expect to be positive;
  • offer payment or rewards in exchange for a positive review;
  • submit fake feedback, or ask staff to;
  • misrepresent the private feedback form as an official channel of any review platform.

We may suspend an account we reasonably believe is being used this way. We do not accept liability for penalties a review platform applies to your listing.

4. Your customers' data

Feedback left by your customers belongs to you, and you decide why it is collected. We store and process it on your behalf. You are responsible for having a lawful basis to collect it, and for handling any contact details customers choose to give you.

If you switch on contact collection, only collect what you will actually use to follow up.

5. Plans and limits

Each plan sets limits on branches, NFC card allocation, team seats and which features are available. Limits are enforced by the system, not by agreement, an action beyond your plan is refused.

If you move to a plan with lower limits, assets you already have are preserved. You will not be able to create new ones until usage is back within the limit or you upgrade.

6. NFC cards

Physical cards are supplied and encoded by us. Each carries a permanent link to our domain, so you can change your review destination, branding or links at any time without reprogramming a card.

Cards remain logically ours to issue, deactivate and replace. If a card is lost, tell us and we will deactivate it; a replacement carries a new code, and your existing history stays intact against the old one.

7. Subscription, expiry and renewal

These are the actual timings the system applies:

  • Two days before your end date, a warning appears in your dashboard and a notification is sent.
  • After the end date, a seven-day grace period, during which everything keeps working. This is deliberately generous, because payment is arranged by hand and a bank transfer takes time to arrive.
  • After the grace period, access is suspended automatically, and your public review pages stop accepting feedback.
  • On renewal, access is restored immediately, to the same organization and the same history.

Suspension never deletes your data. Branches, cards, scans, feedback, reports and settings are all retained. Deleting an account is a separate request you must make explicitly.

8. Fees and payment

Fees are those shown on the pricing page, or as agreed for a custom plan, in Pakistani rupees, per month unless we agree otherwise in writing.

Payment is arranged directly with us. The service does not take card details and does not charge you automatically. We invoice you, you pay by the method we agree, and we extend your subscription once payment is received.

Because renewal is manual, the dates in section 7 matter: your access continues through the grace period and then suspends. Paying at any point restores it immediately, with your history intact.

9. Availability

We aim to keep the service available but do not guarantee uninterrupted operation. Maintenance, provider outages and events outside our control can interrupt it. The customer-facing review page is built to keep working offline and to send queued feedback once a connection returns.

10. Support

Support level depends on your plan. Standard support on Basic; priority on Business and Enterprise; whatever is agreed for a custom plan.

11. Acceptable use

You agree not to:

  • attempt to access another organization's data;
  • probe, scan or test the security of the service without consent;
  • use the service to collect data you have no lawful basis to collect;
  • resell or white-label the service beyond what your plan permits.

12. Ending the agreement

You may stop at the end of any billing period. We may end the agreement for material breach, including the review-policy rules in section 3.

On termination you may request an export of your data. We will hold it for a reasonable period before deletion so an export is possible.

13. Liability

The service is provided on a reasonable-effort basis. To the extent permitted by law, we are not liable for indirect or consequential losses, for lost reviews or revenue, or for any action a review platform takes against your listing. The review-policy rules in section 3 exist to keep you on the right side of those platforms.

14. Changes

We may update these terms as the service evolves. Continuing to use Taproved after an update means you accept the current version.

15. Contact

Questions about these terms? Email info@taproved.com or message +92 324 4843526 on WhatsApp.